Thing 19: What is citizen leadership and how can I promote it?

In Thing 19 you will watch a video, reflect on some of the key messages on citizen leadership and apply some of the ideas to your own work.

Open Badge information

Open Badge: SSSC 23 Things Leadership – Thing 19:  Citizen leadership

Counts towards: SSSC 23 Things Leadership – Supporting leadership


You may find it helpful to complete Things 1-4 before starting Thing 19.

Scotland’s social services need effective leadership at all levels of the workforce and everyone has a leadership role to play. Citizen Leadership is about:

  • recognising the leadership skills of people using services
  • supporting their leadership development; and
  • involving them to make sure services meet their needs.

You can read more about Citizen Leadership here.


Watch this video called Dreaming of the Future. This is on our Leadership in Practice page of our Step into Leadership

In the video Alexander Warren talks about the importance of people being listened to and ‘recognised for who they are as a person and not their labels’. Steve Coulson, from Thistle, also talks about the importance of helping people using services to develop their skills and talents.

  • Think about the people using your service:
  • What are some of the labels people using your service might have experienced?
  • How might these labels have limited their opportunities or participation?
  • How have you helped someone using your service to develop and use their leadership skills and talents?
  • How have people using services been involved as citizen leaders within your organisation — for example, in helping to shape services?
  • In at least 200 words reflect on the questions above to show how you have promoted citizen leadership.

You can provide the statement on the open badge application form or provide a link to your own *blog/portfolio. You may find it helpful to look at Recording Your Learning and Reflecting on Leadership.

*If you want to use a blog or ePortfolio entry as evidence, you might find our guide to preparing and publishing your evidence useful.

Click here to access helpful resources for Thing 19

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